Outdoor Gear Exchange Help Center
1 General FAQ's
1.1 What is the Outdoor Gear Exchange/What is GearX.com?
1.2 What is your address, what are your store hours?
1.3 What is your Price-Matching policy?
1.4 Are you hiring?
1.5 Can I do an In-Store Pick-Up for an Online Purchase?
You sure can! Simply leave a comment with your order stating that you want to physically pick up your items at our store.
2 Shipping FAQ's
2.1 How do I get free shipping?
2.2 What are your shipping options?
2.3 What are your Canadian shipping options?
2.4 Do you ship internationally?
3 Returns & Exchanges
3.1 Our Return Policy
3.2 Our Satisfaction Guarantee
3.3 Climbing Gear & Mounted Ski Policy
3.4 Return Instructions
3.5 Refused Delivery Policy
4 Consignment FAQ's
4.1 What is the consignment process?
4.2 How do I mail in items for consignment?
4.3 How can I check my consignment balance?
4.4 My consigned items sold, how do I collect my balance?
4.5 Can I use my consignment balance on GearX.com?
4.6 I have a large number of items to consign, what should I do?
4.7 What are you accepting in consignment currently?
4.8 Can I return items bought from consignment?
You may! But only within 7 days of the purchase date. This is non-negotiable.