All shipping and order fulfillment is currently suspended until further notice.
FREE Shipping on all orders
In an effort to support our customers during these uncertain times, we will be offering free economy shipping on all orders placed through gearx.com while our retail location is closed. Economy orders will be shipped by the most appropriate method for their size and destination, but will be delivered within 5 to 10 business days. Oversized items (crash pads, large sleds, car racks, etc.) do not qualify for free shipping, but skis do! Orders shipped to Alaska, Hawaii, Puerto Rico, Canada or anywhere else outside of the lower 48 states do not qualify for free shipping.
Now Offering Curbside pickup for local customers!
Customers in the Burlington, VT area who place online orders with us will be able to choose to pick up their orders at our Church Street location during our retail store closure:
- During checkout, select Free Shipping as your shipping method.
- In the Comments field, write that you would like to use curbside pickup for your order.
- We will notify you when your order is ready and give you further instructions on when and how to pick it up.
Important note: Curbside pickup will only be available during our website customer service hours (9AM - 6PM).
Standard Shipping Options
||Approximate Delivery time
|UPS Ground||1 - 6 business days (see delivery zone map below)|
|USPS Priority||1 - 3 business days|
|FedEx Ground||1 - 6 business days|
|FedEx Home Delivery||1 - 6 business days (With Saturday deliveries)|
UPS Delivery provides detailed online tracking. USPS can be cheaper for smaller packages, but detailed tracking is not available and estimated delivery times are not guaranteed.
Expedited Shipping Options
||Guaranteed Delivery time
|UPS Three Day Select||3 business days|
|UPS Second Day Air||2 business days|
|FedEx 2-day||2 business days|
|UPS Next Day Air Saver||Next business day* (typically by 3pm)|
|UPS Next Day Air||Next business day* (typically by 10:30am)|
*UPS Next Day Air services do not include Saturday or Sunday delivery. Please contact us if you need Saturday delivery.
Shipping Outside the U.S.
Canadian Shipping Options
Do you see something you just can't get in Canada? Are you sure you really want it? Great! We can help you get what you need.
Shipments to Canada are generally subject to import fees, duties, taxes and/or brokerage fees which are due upon delivery and paid for by the receiver. Shipping rates for orders going to Canada do not include applicable duties or taxes. These fees can be substantial! Furthermore, any import fees, duties, taxes and/or brokerage fees due on returns coming from Canada will be subtracted from the credit due for the return. To find out more about these fees, please contact UPS, FedEx, and Canada Post. Any questions about these fees before or after ordering should be directed to UPS, Canada Post, or FedEx depending on your method of delivery. Standard delivery time estimates are listed below.
|Service||Approximate Delivery Times*|
|UPS Canada Standard||up to 10 business days|
|Priority Mail International (delivered by Canada Post)||6 - 10 business days|
|FedEx Canada Ground (Quebec & Ontario)||1 - 2 business days|
|FedEx Canada Ground (Western Canada)||3 - 4 business days|
*These delivery times are estimates provided by each individual courier. It is important to note that all packages being shipped from the United States to Canada are subject to search and inspection at the border. This can cause unforeseen delays in shipping times, please plan accordingly.
Outdoor Gear Exchange may cancel orders shipping to Canada that would violate our vendor agreements. Some brands just don't let us ship across the border.
With the exception of Canada, we do not ship internationally. Furthermore, Outdoor Gear Exchange is only responsible for your order's delivery to the shipping address provided on the order. Any costs associated with returning items delivered to an address inside of the United States, but then delivered by a freight forwarder, friend, family or any other agent of the buyer to a location outside the United States, will be the responsibility of the buyer.
Delivery Zone Maps
UPS Ground Delivery Zone Map
Fedex Ground Delivery Zone Map
OGE Shipping Guidelines
Daily Shipping Cutoff Time
Orders placed after 2pm Eastern Standard Time will not ship until the following business day. Orders shipping UPS or Fedex received after 2pm on Friday will ship following the Monday at 5pm, including expedited orders. Unfortunately, Fedex and UPS do not operate on Saturdays or Sundays which creates a delay in shipping times. Please give us a call at 888-547-4327 with any questions about shipping times associated with expedited or standard delivery.
Ski Mounting Will Affect Shipping Times
Please be aware that applying our ski mounting service to an order of skis and bindings will result in an addition of up to 3 business days to your shipping time. Make sure that this extra time is taken into account when placing your order. For any questions, please call us at 888-547-4327.
Shipping Rate & Carrier Information
Our shipping rates are determined by your location, the product's weight, and, in some cases, the size of the product. Our default shipping method is UPS Ground. We also offer expedited UPS and Fedex options along with non-expedited USPS options. UPS is our preferred carrier because they provide better insurance and tracking services. Please note that all shipping times listed above (including expedited service) are in business days only. Saturdays, Sundays, and holidays are excluded.
Next Day Air pricing does not include Saturday delivery fees. If your Next Day Air shipment is expected on a Saturday please call for pricing.
Address & Refused Package Policy
For all shipments a complete and accurate shipping address is required, as Outdoor Gear Exchange does not refund freight charges on packages that are returned to us as undeliverable. Additionally, any freight charges assessed by the shipper for returning a refused package will be the customer's responsibility. For international orders this will include applicable duties and taxes. If these charges are less than the value of your return we will deduct that amount from your refund.
While Outdoor Gear Exchange attempts to ship orders together and complete, we may ship multiple items separately. Don't worry, you won't be charged any additional freight for it.
Shipping of Restricted Items
Products containing compressed gases, or otherwise meeting the definition of regulated materials (ORM-D), must be shipped via ground methods, and cannot be shipped to Alaska or Hawaii.
Order Verification Policy
All orders are subject to approval and verification. If the shipping and billing addresses on your order are different, additional verification will be required which may cause delays. If there are any issues fulfilling or shipping your order, Outdoor Gear Exchange will contact you by phone or email. If you have ordered multiple items and there is an issue with part of your order, we will ship the partial order if we do not hear back from you concerning the order within 72 hours to avoid any further delays.
Bike Shipping Policy
Shipping New Bikes
New bikes purchased from Outdoor Gear Exchange will be removed from our sales floor, disassembled, and boxed up by one of our dedicated bike service technicians prior to shipping. The customer must agree to have the bike reassembled by a reputable bike shop upon delivery, and acknowledge that doing so is a requirement in order to receive any warranty support from the bicycle manufacturer or Outdoor Gear Exchange.
Shipping Demo Bikes
Demo bikes purchased from Outdoor Gear Exchange will be serviced, and any necessary repairs to make them functional and safe to ride will be completed by one of our dedicated bike service technicians before the bike is disassembled and shipped to the customer. Demo bikes purchased from the Outdoor Gear Exchange will have signs of wear and tear, and it is understood by the customer that the bicycle is being purchased in used condition. As with a new bike, the customer must agree to have the demo bike reassembled by a reputable bike shop upon delivery, and acknowledge that doing so is a requirement in order to receive any warranty support from the bicycle manufacturer or Outdoor Gear Exchange.
If a bike is damaged during shipment
If a purchased bike is damaged due to shipping, the carrier is responsible, and Outdoor Gear Exchange will file a claim with the carrier.
If you have any further questions about shipping a bike, please call us at 888-547-4327.