Shipping policy

FREE Standard Shipping on Orders Over $99

Orders will be shipped using the most appropriate standard economy method for their size and destination.

Some restrictions apply:

• Oversized items (bikes, crash pads, large sleds, car racks and cargo boxes, etc.) do not qualify for free shipping, but skis and snowboards do!
• Orders shipped to Alaska, Hawaii, Puerto Rico, or any other US territory outside of the lower 48 states (including APO/FPO addresses) do not qualify for free shipping.
• Drop-shipped items: Some of the gear we sell is drop-shipped from off-site warehouses and does not qualify for our $99 free shipping threshold. At checkout, the shipping cost for these items will be calculated separately from the items shipping from OGE's warehouse.

Shipping Options

*Not including order processing time prior to shipment. 
**UPS Next Day Air services do not include Saturday or Sunday delivery. Please contact us if you need Saturday delivery.

Delivery Zone Maps

UPS Ground Delivery Zone Map

FedEx Ground/Home Delivery Zone Map

OGE Shipping Guidelines

Daily Shipping Cutoff Time

Orders placed after 2pm Eastern Standard Time (EST) will not ship until the following business day. Orders shipping UPS or FedEx received after 2pm EST on Friday will ship the following Monday at 5pm EST, including expedited orders.

Please give us a call at (802) 860-0190 with any questions about shipping times associated with expedited or standard delivery.

Ski Mounting Will Affect Shipping Times

Applying our ski mounting service to an order of skis and bindings will result in the addition of 5-7 business days to your shipping time.

Shipping Rate & Carrier Information

Our shipping rates are determined by your location, the product's weight, and the size of the product. We will default to the most economical carrier option to ship your order. We also offer expedited UPS and Fedex options along with non-expedited USPS options. UPS is our preferred carrier because they provide better insurance and tracking services.

Please note that all shipping times listed above (including expedited service) are in business days only. Saturdays, Sundays, and holidays are excluded.

Next Day Air pricing does not include Saturday delivery fees. If your Next Day Air shipment is expected on a Saturday please call for pricing.

Shipping to APO/FPO Addresses

We are able to ship orders to APO/FPO addresses via the United States Postal Service (USPS).

The estimated delivery times that appear on this page do not apply to orders being shipped to APO/FPO addresses.

Wrong Address and Refused Package Policy

A complete and accurate shipping address is required for all shipments. Outdoor Gear Exchange does not refund freight charges on packages that are returned to us as undeliverable.

Any freight charges assessed by the shipper for returning a refused package will be the customer's responsibility. If these charges are less than the value of your return we will deduct that amount from your refund.

Multiple Shipments

While Outdoor Gear Exchange attempts to ship orders together and complete, we may ship multiple items separately. Don't worry, you won't be charged any additional freight for it.

Shipping of Restricted Items

Products containing compressed gases, or otherwise meeting the definition of regulated materials (ORM-D), must be shipped via ground methods, and cannot be shipped to Alaska or Hawaii.

Order Verification Policy

All orders are subject to approval and verification. If the shipping and billing addresses on your order are different, additional verification will be required which may cause delays. If there are any issues fulfilling or shipping your order, Outdoor Gear Exchange will contact you by phone or email.

If you have ordered multiple items and there is an issue with part of your order, we will ship the partial order if we do not hear back from you concerning the order within 72 hours to avoid any further delays.

Bike Shipping Policy

Shipping New Bikes

New bikes purchased from Outdoor Gear Exchange will be removed from our sales floor, disassembled, and boxed up by one of our dedicated bike service technicians prior to shipping. We charge a flat fee of $150 to ship bikes.

By purchasing a bike from Outdoor Gear Exchange's website, you agree to the following terms and conditions regarding bike shipping and reassembly:

• Bike Shop Assembly Recommended: It is strongly recommended that upon delivery of the bike it is taken to a reputable bike shop to be reassembled and adjusted to the rider. This ensures proper assembly and minimizes the risk of damage or injury associated with improper assembly.
• Warranty Support: You further acknowledge that having the bike reassembled by a reputable bike shop is strongly recommended to maintain the warranty support provided by the bicycle manufacturer. Failure to do so may result in the voiding of any applicable warranties.
• Customer Responsibility: It is the customer's responsibility to arrange for the reassembly of the bike at their own expense. Outdoor Gear Exchange will not be responsible for any costs associated with the reassembly.
• Release of Liability: By agreeing to this policy, you release Outdoor Gear Exchange from any liability related to the assembly or reassembly of the bike, including any damage or injury that may result from improper assembly.

Shipping Demo Bikes

Demo bikes purchased from Outdoor Gear Exchange will be serviced, and any necessary repairs to make them functional and safe to ride will be completed by one of our dedicated bike service technicians before the bike is disassembled and shipped to the customer.

Demo bikes purchased from the Outdoor Gear Exchange will have signs of wear and tear, and it is understood by the customer that the bicycle is being purchased in used condition.

Bike Shipping Service

Our bike techs can safely disassemble, pack, and ship your bike for you. Visit our service page for more information and current shipping rates.

If a Bike is Damaged During Shipment

If a purchased bike is damaged due to shipping, the carrier is responsible. Contact us as soon as possible after receiving your order and we'll file a claim with the carrier.

If you have any further questions about shipping a bike, please contact us.

Returning a Bike Shipped to You

• If the bike has been assembled and removed from it's packaging it cannot be returned unless a major defect is discovered during final assembly.
• If the bike has not been removed from its packaging it may be returned. The customer will need to pay the full cost of shipping, return shipping, and for any damage that may be assessed upon OGE receiving the bike. All costs will be deducted from the return.